Hi there! We want to let you know how we collect information so that you can feel comfortable sharing it with us. That's why we have this privacy policy which outlines the way we at Skin Education International (ABN 18293590567) collect, hold, use and disclose personal information. We may collect personal information from children as well as adults.
WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT?
What personal information do we collect?
The personal information we collect is generally limited to:
business information;
credit card or direct debit details;
name and contact details;
opinions;
and any communications we have.
However, we may also collect:
financial information; and
information about how you use our website, via third parties.
How do we collect your personal information?
The main way we collect information is when you give it to us. You might do this by filling out forms on our website like sign-up or intake forms. Or you might give us information through phone calls, emails, or social media. On occasion we may also collect information from the person that referred you, or other people or organisations.
We love hearing from you, and we promise to keep your information safe and secure.
We also use cookies on our website. These are little bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website! You won't have to fill in your information again and again.
At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about your habits on the internet.
Why do we collect your personal information?
We need your personal information to:
communicate with you in relation to your enquiry;
send you news if you have signed up (you can unsubscribe at any time);
conduct our business, and enable your use of our website, products, and services; and
in some cases, to comply with our legal obligations, such as record keeping (currently, the law requires us to keep adult records for 7 years and children's records until they turn 25 years of age).
We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide.
You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
To opt-out of Google advertising you can go here: https://tools.google.com/dlpage/gaoptout.To change your Facebook ad preferences, you can go to "Facebook Help Centre", "Manage my account" and "Ad preferences".
Where we collect your financial information, we use it to help you pay for our products and services. Only the staff that need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not keep all your data (to prevent unauthorised and duplicated transactions). We do not keep any details of your direct debit, and all information is sent to our bank for processing
WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?
When do we disclose your personal information?
We use reasonable precautions to make sure your information stays safe and secure. Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don't need it anymore, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it's required by law*, or it's necessary for us to provide you with our services.
* This can include where we are of the reasonable belief that there is a serious risk to life, health or safety of you or another person. For example, if there is evidence of clear danger of harm to self-and/or others, we may be legally required to report this information to the authorities responsible for ensuring safety. This includes if there is a strong suspicion of physical or sexual abuse or emotional, or neglect or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.
Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, payment providers or advertising services. We do our best to make sure the providers we use comply with privacy laws and regulations. You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
How can you access or delete your information?
If you want to access, correct, or delete your information, please email us at lia@skineducationinternational.com. We are happy to help unless we're required by law to withhold it. And if you have any concerns at all about your privacy, please also email us at lia@skineducationinternational.com. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au where you can go to the "Lodge a Privacy Complaint with us" page, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
ADDITIONAL PROVISIONS FOR EUROPEAN CITIZENS
If you are a resident of the European Economic Area (“EEA”) or the UK you have certain rights and protections under the General Data Protection Regulations ("GDPR") or its UK equivalent, The Data Protection Act 2018. We want you to know that we take these rights seriously and will always do our best to protect your personal information. We are what's called a "controller" under the GDPR as we collect, use, and store your personal information to provide you with our website services and information about them.
We'll always rely on a lawful reason for processing your information like:
where you have given us valid express consent to use your personal information we will rely on that consent, and only use the personal or sensitive information for the specific purpose for which you have given consent; and
where we need comply with the law or act in an emergency, we will rely on that lawful means of processing your personal information.
Your Rights
As an EEA or UK resident, you have various rights including the right to be informed; right of access; to rectification; to object; to restrict processing; to erasure or to be forgotten; to data portability; and the right not to be subject to automated processing. If you want to access personal information we hold about you, or ask if that the information be corrected, or deleted or otherwise exercise your rights, please contact us at lia@skineducationinternational.com. You can also opt out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. In some circumstances where we have a legal basis to do so we may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
Security
We keep all personal information on our website platform confidential and secure, and it can only be accessed by authorised personnel. We collect what's necessary, and keep it only as long as is necessary, considering the purpose for which it was collected. We implement and maintain appropriate technical, security and organisational measures to protect your personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure. We ensure the encryption and pseudonymisation of personal information and we have adequate cyber security measures in place. By providing us with your personal information you consent to us disclosing it to third parties who reside outside the EEA countries and the UK. We will ensure that those third parties are GDPR compliant as much as possible.
Thank you!
Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.
Refunds and Returns
We comply with the Australian Consumer Law
Our Courses come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel this Agreement with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Except as required by law we do not warrant the quality of the Courses or warrant that it will meet your expectations or provide refunds. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, where you can no longer partake in part or all of a Course, or where you fail to comply with our instructions.
If we need to cancel part of a Course, we will provide a refund
On occasion we may cancel a Course where we are no longer able to provide it. In these or similar circumstances where we have to cancel the whole Course, we will provide you with a full refund. On occasion we may also need to change times or dates of sessions at short notice or even cancel parts of a Course. We will notify you as soon as possible of any changes.
We can refuse your participation in our Courses at any time
We may change, or stop providing our Courses, Website and Services at any time. We may also stop you using our Website and Services, and disable your ability to purchase of our Courses and any account and revoke your permission to use any Materials if you breach this Agreement. We are not responsible to you for any changes, or if we suspend or stop our Courses.
TERMS OF SERVICE FOR OUR COURSES
Hello and welcome to Skin Education International! We're so happy to have you join us for our Course. These are our Terms of Service (“Terms”) which apply to all clients of Skin Education International [ABN 18293590567] (“we, us, our”). By using our Website and Services, you're agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). If you do not agree, unfortunately you cannot join our Course.
COURSES WE WILL PROVIDE
Our Courses teach you how to work in the capacity of a skin therapist and how to support your clients and their skin. We provide various Materials to help you during the Course. We also have group sessions.
BEFORE PURCHASE
Things you need to know before purchasing Courses on our Website
Before you pay for the Course, there are a few things you should know:
you need to be over 18 years or have parental consent;
please give us complete and accurate information, and let us know if anything changes;
you need to use any special offers or gift codes or discounts at the time of purchase; they can't be applied after the fact; and
you need to have adequate technology set up and internet access to participate in the Course (unless we confirm it is face-to-face). We use Kajabi, our membership portal from our Website, Zoom and other conferencing platforms.
There are also some prerequisites to your learning:
You must complete the Skin Education International Level 1 Course before attempting and enrolling into the Level 2 Course, or either of the Advanced Skin Needling Courses.
Further, Level 1 & Level 2 must be completed before enrolling and attempting the Consultation Masterclass.
Things you should know about information in our Courses
The Materials we provide are designed to be general in nature, to provide a strong foundation of education for all. However, everybody's situation and goals are unique so we cannot guarantee that your desired outcome will be met.
The Materials we provide are not a substitute for independent professional health advice and any reliance on this information is at your sole risk. For example, sometimes the Materials could be classed as health "advice". You must consider whether or not the information is appropriate to your needs.
Acknowledgements you make when purchasing our Course
Whilst we aim to do our best, please be aware that there could be:
occasional errors or omissions in Course descriptions, prices, availability, and promotions;
some Courses with limited places, and some that are limited to certain regions or groups of people; and
technical problems downloading Materials and using online software.
Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the Courses. We also cannot guarantee the results of the Course as they are dependent on your learning, actions, and implementation.
During our Courses we may make recommendations of suppliers for various products or services. Whilst we aim to make good recommendations, if you purchase from the supplier that is a contract between you and the supplier, and we are not involved. Therefore, you must direct any product or service concerns, requests for refunds or other feedback to the supplier.
Payments
You must:
make the deposit or full payment as required by us prior to commencement of the Course as your place cannot be reserved or confirmed until payment is received.
use the methods of payment as provided on our website and in case you are facing any issues with those, you can contact us at lia@skineducationinternational.com to pay via direct deposit.
You also agree to pay any applicable currency conversion fees, or financial service provider fees where relevant. Where payments are made in instalments, you authorise us to deduct all accrued and outstanding fees from your credit card or debit card provided. You must ensure that sufficient funds are available in your nominated account to meet any withdrawals made by us on their scheduled due dates. Where payment is defaulted or not received, you authorise us to debit any outstanding funds from your nominated account, without the need for notifying you.
AFTER PURCHASE
Things you need to know after purchasing a Course
After purchasing on our website, there are a few more things you should know:
please maintain the confidentiality of your login and password for your account – it is for your use only;
please contact us by email at if you have any difficulty downloading any Materials, or if you have issues with the Course and want to request a refund;
please ask our prior written consent before any publication of information about us; and
if there is a dispute, please keep all communications confidential.
You must not allow any other people to use the Materials or access your account, or to copy, duplicate, sell, re-sell or exploit the Materials in any way.
Products/ Devices
Whilst we may recommend various products, and devices for skin needling, we cannot warrant or guarantee these products. We endeavour to do our research, and provide you with accurate information, but any use of these products is at your sole risk, and we are not liable for any Loss or Damage as a result of your use of these products or devices.
We have group sessions where you can be part of our community but please follow our rules
We love it when our participants engage with us and each other during the Course. However, we do have some rules that we ask everyone to follow.
Firstly, we ask that you be respectful to your fellow participants. We want to maintain a positive and supportive learning environment for everyone, so please refrain from any disruptive or disrespectful behaviour. If you do become disruptive or disrespectful, we may need to exclude you from the group sessions or events to ensure that everyone else can continue learning and engaging in a safe and respectful environment.
Also, please don’t directly contact other participants without their consent. Any interactions with other participants are solely at your own risk. We want everyone to feel comfortable and safe during the Course, so please be mindful of others' boundaries and privacy.
Acknowledgements you make in relation to privacy and confidentiality
We understand that during the group sessions, you and others may share personal or sensitive information. We want to ensure that everyone feels safe and supported, so we ask that you keep all information shared during the sessions confidential and not share it outside the group.
We also kindly ask that you do not record any group sessions, as this could compromise the confidentiality and privacy of all participants. Rest assured, we take your privacy seriously and we will not disclose any Confidential Information unless we are required to by law. You can find more information about how we handle personal information in our Privacy Policy.
We want to remind you that while we encourage confidential communication, we cannot guarantee that the delivery of our Course and any Materials will be completely secure. We are committed to making every effort to maintain your privacy and confidentiality while accessing online technology, but there is always some degree of risk involved.
Posting rules
We want our community to be a welcoming and respectful place for all participants. To ensure this, we kindly ask that you do not post any content that could be deemed inappropriate or offensive, such as anything that is threatening or abusive. Additionally, we ask that you refrain from posting any content that is immoral, illegal, or that breaches the rights of any third party, including their intellectual property or privacy rights. Please also avoid posting content that impersonates others or misleads us or other participants.
Please keep in mind that you are responsible for the accuracy, completeness, and timeliness of all your posts. While we are not responsible for any of your posts or those of other participants, we reserve the right to edit or remove any content that violates our rules or is deemed objectionable.
By posting in our community, you grant us permission to use your posts for any purpose, and you waive any Moral Rights in those posts. We value your contributions to our community and appreciate your cooperation in maintaining a safe and respectful environment.
Acknowledgement you make in relation to online events
We may record the online events that you take part in, like with audio, video, or photographs, to use for our marketing or information purposes. By participating in these events, you agree to let us have the Copyright in all the recordings where you might appear, whether it's a full or partial shot, or if your image is changed or added to. You won't have a say in how the recordings are used, or get to approve of them, so if you don’t agree, you will need to let us know prior to any online events.
Your commitment to the Course
To get the most benefit out of our Course, you should complete all the training modules and quizzes provided to you. You acknowledge and agree that you are solely responsible for your own success and outcomes during the Course.
Things we’d love you to do after purchasing a Course
We love hearing from you after the Course to hear about your experience. If you have any photos, videos, testimonials and/or case studies we'd be thrilled if you would share them with us! We may even use them for marketing and information purposes, publications, exhibitions, and professional awards across print or digital mediums, including our social media channels.
However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at lia@skineducationinternational.com.
OTHER MATTERS YOU SHOULD BE AWARE OF
We may change information on our Website
Except as required by law, we may change Course information, promotions, prices and availability and any other information on our Website.
We comply with the Australian Consumer Law
Our Courses come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel this Agreement with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Except as required by law we do not warrant the quality of the Courses or warrant that it will meet your expectations or provide refunds. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, where you can no longer partake in part or all of a Course, or where you fail to comply with our instructions.
If we need to cancel part of a Course, we will provide a refund
On occasion we may cancel a Course where we are no longer able to provide it. In these or similar circumstances where we have to cancel the whole Course, we will provide you with a full refund. On occasion we may also need to change times or dates of sessions at short notice or even cancel parts of a Course. We will notify you as soon as possible of any changes.
We can refuse your participation in our Courses at any time
We may change, or stop providing our Courses, Website and Services at any time. We may also stop you using our Website and Services, and disable your ability to purchase of our Courses and any account and revoke your permission to use any Materials if you breach this Agreement. We are not responsible to you for any changes, or if we suspend or stop our Courses.
INTELLECTUAL PROPERTY
We own or have permission to use all the Intellectual Property Rights in our Materials. However, we're happy to give you permission to use our Materials for your personal use during the Course only. You can't use our Materials for any commercial purposes without our prior written consent. If you want to use our Materials for anything other than personal use, you'll need to get in touch with us at lia@skineducationinternational.com. We may ask you to pay a fee for these, and we'll need you to acknowledge our moral rights under the Copyright Act 1968.
RELIANCE ON ADVICE DISCLAIMER
Sometimes the information in our Materials may not be 100% accurate. We always try to make sure that the information is correct, but sometimes there may be mistakes or differences of opinion. The advice may also be based on historical information or laws that have since changed. Because of this, we can't guarantee that the advice we give is completely accurate or up to date. However, we promise to exercise due care in giving you the most accurate and useful information we can.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any Courses purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Courses, your reliance on any of our information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, our recording of any events, and changes to dates and times of Courses.
To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to: -
the replacement of the Course or the supply of equivalent services; or
the payment of acquiring an equivalent Course.
In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Course you have paid for.
You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, any breach of the group session and posting rules, and any breach of our Intellectual Property Rights.
FORCE MAJEURE
Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent to which our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event.
IF THERE IS A DISPUTE
In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.
OTHER
This Agreement is to be construed in accordance with the laws of QLD, Australia, and you and we submit to the jurisdiction of the courts of QLD, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals, and communications whether oral or written, between you and us. In the event of an inconsistency between the terms in this document, and other terms and conditions on our Website, these terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.
DEFINITIONS
“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010. “Agreement” means these terms, and the general website terms and conditions and all other terms and conditions and policies published or linked to on our website.
“Course” means our Level 1, Level 2, Advanced Skin Needling Theory Class, Advanced Skin Needling Practical Class, Consultation Masterclass and includes all Materials.
“Claim” means any claim, under statute, tort, contract or negligence, any demand, award, or costs.“Force Majeure Event” means any event beyond our control which prevents us from complying with our obligations under this Agreement, including but not limited to, a pandemic, act of God, such as fires, earthquakes, floods, war or hostilities, riots, strikes, disorder or acts or threats of terrorism, or electrical failures, changes to regulations, weather events, travel limitations, venue closures.
“Intellectual Property Rights” means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered.
“Loss or Damage” means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, property damage and legal costs.
“Moral Rights” means any moral rights as defined under Copyright Act 1968.
“Materials” means any of our Materials and any and all course materials, and anything provided to you during the course.
“We, us, or” our means Lia Martine Trebilcock t/as Skin Education International [ABN 18293590567] and includes any of our directors, officers, employees, agents, partners, contractors.
“Website and Services” means www.skineducationinternational.com, and everything available on this website including, but not limited to, all Courses.
